Most customers leave a key to their home at our office where they are coded and only given to the Specialists on the day of service.

If it is necessary to cancel/skip any scheduled cleaning day, please notify us 2 business days prior to your scheduled service day. That will allow us to reassign the Provider or team to another appointment. For cancellation within the 2 business day window, a charge of $50 would apply. We would waive this fee if service is rescheduled during the same week. The full cleaning price would apply if we come out to your home, but do not have access.

The quotes we give customers pertain to that specific service being requested. If a schedule is skipped, the next service defaults to the price of the next level of service as more time has elapsed between regular service, which would require more time to clean. Example - A skipped clean for every 2 weeks becomes a monthly 4 week clean.

For your convenience, budget-maids gladly accept the following forms of payment: MasterCard/Visa, cash or check. One-time cleanings would require a credit card payment only - no checks.

A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

If you are not satisfied with any part of our cleaning service, please call us within 24 hours and we would dispatch a Supervisor to address the areas in question.

Should you wish to hire a present or past budget-maids staff member for any home-related service outside of your agreement with us, our referral fee is $2,500. This fee is due within 30 days of notification from budget-maids. If the fee is not paid, budget-maids reserve the right to pursue legal means of collection.